Privacy Policy

1. Introduction

Fixture Swap Pros(“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Home or service address
• Payment information (processed securely through third-party payment processors)
• Service requests and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on pages
• Referring website

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process and complete transactions
• To schedule and manage service appointments
• To communicate with you about your service requests
• To send you promotional communications (with your consent)
• To respond to your inquiries and customer service requests
• To comply with legal obligations
• To protect our rights and prevent fraud

4. SMS/Text Messaging

When you provide your phone number and consent to receive text messages during the booking process, Fixture Swap Pros may send you SMS messages related to:

• Booking confirmations and appointment reminders
• Scheduling updates and changes
• Service-related notifications (e.g., technician en route, job completion)
• Follow-up communications related to your service

Consent: By checking the SMS consent box on our booking form, you expressly agree to receive text messages from Fixture Swap Pros. Consent is not a condition of purchase. You may book services without opting in to text messages by calling us directly.

Opt-Out: You can opt out of text messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message. You can opt back in by replying START or by contacting us.

Message Frequency:Message frequency varies based on your booking activity. Typically 1–5 messages per booking.

Rates: Message and data rates may apply. Check with your mobile carrier for details. Fixture Swap Pros is not responsible for charges from your wireless provider.

No Third-Party Sharing: Text messaging originator opt-in data and consent will not be shared with any third parties. No mobile information (including phone numbers and SMS consent) will be shared with third parties or affiliates for marketing or promotional purposes. We may share your information with Twilio solely as our service provider to deliver the text messages you have requested. All other uses and disclosures are governed by the Information Sharing section of this Privacy Policy.

5. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating our business (payment processors, scheduling software, email services)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, or safety of our business, customers, or others

6. Third-Party Services

Our website may use third-party services including:

• Stripe: For secure payment processing
• Google Analytics: For website analytics and usage tracking
• Google Ads: For advertising and conversion measurement
• Mailgun: For email communications
• Twilio: For SMS/text message communications

These third parties have their own privacy policies, and we encourage you to review them.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our services

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt-out of marketing communications

To exercise these rights, please contact us using the information below.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: